With the workflow-based, automated and executable form developed by IMS, you can optimize the processing of complaints and measures in your company and ensure an incomparable overview of your complaints management.
Thanks to modern web technology, customer reports can be recorded easily and directly on mobile and stationary devices. The collection of important data is automated via an interface to your existing ERP system.
This means that not only complete, standard-compliant and comprehensible documentation of all customer reports can be achieved, but also simplified, responsibility-related task control. All people and departments involved are directly involved in the process and receive the tasks, measures and information relevant to them via email or as a to-do entry in IMS PREMIUM.
Extensive evaluation options bundle all the desired information and transparently support the implementation of improvements and innovations.
